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Refund policy

 

Last updated: November 25, 2023

In order to prevent avoidable returns or exchanges, please thoroughly review the product details, including size, weight, and handmade variations, provided in our regularly updated descriptions prior to purchase. We emphasize our Just as Described Policy, which outlines the importance of your careful review of all product descriptions and visual aids for informed purchasing decisions. Should you have queries or need clarification, do not hesitate to contact us before buying. If issues arise post-purchase, we urge you to reach out to us before submitting feedback, so we can resolve your concerns promptly. Understanding and adhering to our 'Just as Described' policy is crucial in ensuring your satisfaction and mitigating the need for refunds due to size or detail discrepancies clearly outlined in our product descriptions.


If for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchase with Us.

Interpretation and Definitions

 

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PLAYCODE3 LLC, 53 Sherbrooke Rd.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to PLAYCODE3 LLC, accessible from https://playcode3.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 21 days without giving any reason for doing so.

The deadline for canceling an Order is 21 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@playcode3.com

We will reimburse You no later than 14 days from the day we receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns/Exchange

In order for the Goods to be eligible for a return/exchange, please make sure that:

  • The Goods were purchased in the last 21 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which, according to their nature are not suitable to be returned deteriorates rapidly or where the expiry date is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns/exhchanges of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. To request a return use the following link. Our return address is:

PLAYCODE3 LLC
53 Sherbrooke Road
Lindenhurst, NY 11757

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery

Request a Return or Exchange by emailing us at contact@playcode3.com

Exchanges Goods

If you need to exchange a product for a similar one (same price), contact us.

Request a Return or Exchange by emailing us at contact@playcode3.com


    Gifts

    If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

    If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver. 

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please get in touch with us:

    • By email: contact@playcode3.com