Navidium Protection Claim

Get peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit.

Claim Eligibility and Disclaimers

  1. You must have already purchased the optional Navidium Shipping Protection during checkout with each of your orders to be eligible to claim. Click here and login to view all your orders.
  2. During the claim process it is important to reply to all communications with clear and detailed information in a timely fashion; vague and untimely communication will only delay the process. All emails will be from or 
  3. Packages are considered lost once they have been in-transit for at least 21 calendar days.
  4. Navidium Shipping Protection does not cover late packages. Delays can occur for reasons such as Holidays, Pandemics (COVID) and acts of God (weather, natural disasters, etc.). Late packages are expected to be delivered and are not considered lost.
  5. Photos of damaged packages or products must be submitted within 5 calendar days of being delivered. Only items with physical damage will be replaced or refunded; for example, we will not be able to replace an entire order if just 1 item is damaged.
  6. Stolen packages must be reported within 5 calendar days of being delivered.

To begin a claim email us at