Sometimes a package will say delivered via the post office tracking system, however you have not received it yet; this may occur for numerous reason such as postal error or misplaced package to be found later. Sometimes it may indicate your package has been lost or stolen. We do not have any control over your package once it is handed over to the deliver service, however we are here to help; go to the link below for our Shipping Policy and scroll down to Section 5: Tracking says "Delivered" but you haven't received the package (Lost or Stolen) for details on what to do and information on our Shipping Protection option.
Link to Our Shipping Policy:
If you have a question about a specific product, just do the following:
- Go the the product and scroll down to the bottom until you see "Customer Reviews" (see image below)
- Click "Ask a Question" and fill out the form.
- We will then get back to you ASAP with your answer.
Free Shipping for Orders $35 or more Always!
We currently only ship to USA. Our goal is to process your order and ship it out within 1 to 2 business days of the day you purchased (Not include holidays and weekends; we sometimes ship on Saturdays). Once shipped, the estimate delivery time depends on your location and other factors; there are delivery circumstances that are outside of our control once the delivery service has your package in hand; as you know this is normal for all deliveries.
Because of this, we cannot guarantee the delivery day, however we do provide you with tracking numbers along with messages like email and text with the status of your package. It is important that you use your best email or cellphone number when ordering and check for emails. coming from contact@playcode3.com so you are kept updated on your package at all times.
No, none of our products are to be used or are sold as toys; we only sell crafting supplies to crafters who use our products to create their products or use as embellishments for their projects such as fake bake, slime, home décor, headbands, hairbows, earrings and so on. DO NOT purchase any of our products to be used as toys for your children to play with.
CRAFT SUPPLIES WARNING: CHOKING HAZARD – crafting supplies are NOT sold as toys. Not suitable for children under 3 years. Keep all crafting supplies like sprinkles, clays, beads, planars and charms away from toddlers. CRAFTING SUPPLIES ARE NOT EDIBLE!
The best way to keep up with when our products will be back in stock is to use our "Notify Me When Available" button that you can find on every product page when it is out of stock.
We highly recommend you using our notify me when available feature because you will be notify immediately when we add the product back into our inventory, this is very helpful especially when a hot item goes back in stock and sells out fast! Make sure you use your best email or cellphone number when requesting a notification.
Also, for all your notifications including your order confirmation, shipping status, newsletters which we update you on sales and promos, be sure to check your JUNK/SPAM folder coming from either contact@playcode3.com or playcode3@playcode3.com they are NOT junk and we DO NOT SPAM
Great question! There are so many ways to find what you are looking for in our shop. First you can use the search bar on top; type anything you want to find.
Also, there is our “SEARCH BY TAGS” option; we do our best to tag our products related to what you may be looking for. For example, if you want to find an item related to chocolate; you can click the “chocolate” tag and get all our current products that are chocolate related... try it out.
Now, it may get hard to keep up with all these selections, well that is where our WISHLIST option comes in. If you notice every product page has an “Add To Wishlist” button; just click it and it will be added to your WISH LIST! You can view your wish list on any device once you add your email address.
As always you can contact us for any specific questions on what you need from our chat; we will get back to you ASAP, or email us at contact@playcode3.com
For all your order and account information, go to the YOUR STUFF link by Clicking Here.
