1. What is the Children’s Safe Product Act (CSPA)?

CSPA is a set of regulations aimed at reducing children’s exposure to potentially harmful chemicals in certain consumer products. It establishes safety standards and testing requirements for items intended specifically for children.

2. Are your products CSPA-compliant?

Most of our products have not been tested or certified under CSPA standards. Therefore, they are not recommended for use by children.

3. Why aren’t these products CSPA-certified?

Our focus is on providing crafting supplies primarily for adult use. As a result, we have not pursued the testing and certification required for children’s products.

4. Will you offer CSPA-certified products in the future?

Yes. We are exploring ways to expand our product line to include items that meet CSPA requirements. Any product that achieves CSPA compliance will be clearly labeled as such in its description.

5. Can children use these products with supervision?

Since these items have not been tested under CSPA guidelines, we strongly discourage any use by children—even with supervision—to help ensure safety and compliance with regulatory standards.

We offer volume discounts and holiday sales, including Super Friday, 30% off. CLICK HERE for all our current offers.

No, none of our products are to be used or are sold as toys; we only sell crafting supplies to crafters who use our products to create their products or use as embellishments for their projects such as fake bake, slime, home décor, headbands, hairbows, earrings and so on. DO NOT purchase any of our products to be used as toys for your children to play with.

CRAFT SUPPLIES WARNING: CHOKING HAZARD – crafting supplies are NOT sold as toys. Not suitable for children under 3 years. Keep all crafting supplies like sprinkles, clays, beads, planars and charms away from toddlers. CRAFTING SUPPLIES ARE NOT EDIBLE!

For all details on discount codes Click here.

Sometimes a package will say delivered via the post office tracking system, however you have not received it yet; this may occur for numerous reason such as postal error or misplaced package to be found later. Sometimes it may indicate your package has been lost or stolen. We do not have any control over your package once it is handed over to the deliver service, however we are here to help; go to the link below for our Shipping Policy and scroll down to Section 5: Tracking says "Delivered" but you haven't received the package (Lost or Stolen) for details on what to do and information on our Shipping Protection option.

Link to Our Shipping Policy:

https://playcode3.com/policies/shipping-policy

We immediately email all our customers upon placing an order; make sure you use your best email when ordering from us. If you are not getting emails from us, check your SPAM/Junk Email folder for emails coming from contact@playcode3.com or playcode3@playcode3.com If you are still not receiving any emails from us, email us at contact@playcode3.com or visit our contact page at https://playcode3.com/pages/contact-us You can also call us at 631-412-8494

Free Standard Shipping for Orders $35 or more Always!

At this moment, we only distribute our products to customers located in the United States. Our effort is to get your purchase ready for shipping within 1-2 business days (public holidays, special sales days like our Super Friday deal, and weekends are time when our fulfillment may take longer than 1-2 business days; we sometimes ship on Saturdays). The estimated period of delivery depends on where you live and other aspects; once the delivery service has your package, there are certain circumstances beyond our power. This is a common occurrence for all deliveries.

Consequently, we are unable to guarantee a precise delivery date; however, we give you tracking numbers along with emails and texts about the status of your package. It is key that you provide us with your correct email address or phone number when making an order and check for emails coming from contact@playcode3.com so that you stay informed about your package at all times.

 Click here for our Shipping policy.

No, we sell nothing edible; all our fake clay sprinkles, beads, planars and charms are NOT edible. Many of the items we sell may look like real food however, NONE of our products can be eaten. Click here for more details at our Read before purchasing page

The best way to keep up with when our products will be back in stock is to use our "Notify Me When Available" button that you can find on every product page when it is out of stock. 

We highly recommend you using our notify me when available feature because you will be notify immediately when we add the product back into our inventory, this is very helpful especially when a hot item goes back in stock and sells out fast! Make sure you use your best email or cellphone number when requesting a notification.

Also, for all your notifications including your order confirmation, shipping status, newsletters which we update you on sales and promos, be sure to check your JUNK/SPAM folder coming from either contact@playcode3.com or playcode3@playcode3.com they are NOT junk and we DO NOT SPAM

Great question! There are so many ways to find what you are looking for in our shop. First you can simply use the search located at tht top of our website.

Also, there is our “SEARCH BY TAGS” option; we do our best to tag our products related to what you may be looking for. For example, if you want to find an item related to chocolate; you can click the “chocolate” tag and get all our current products that are chocolate related... try it out.

Now, it may get hard to keep up with all these selections, well that is where our Save For Later option comes in. If you notice every product page has an “Save For Later”  button; just click it and it will be added to your Save For Later! You can view your wish list on any device once you add your email address.

As always you can contact us for any specific questions on what you need from our chat; we will get back to you ASAP, or email us at contact@playcode3.com  

For all your order and account information, go to the YOUR STUFF link by Clicking Here.

If you have a question about a specific product, just do the following:

• Go the the product and scroll down to the bottom until you see "Customer Reviews" (see image below)
• Click "Ask a Question" and fill out the form.
• We will then get back to you ASAP with your answer.

Navidium Shipping Protection is optional during checkout which gives you peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit. For more details on Navidium Shipping Protection and Claims CLICK HERE.

We measure the weight of each product in grams using a kitchen-grade scale, which provides a high level of accuracy. However, due to variations in scales, a small discrepancy of plus or minus 1 gram is possible. We consider this margin acceptable for ensuring accurate measurements of our products.

Additionally, please note that our products are sold by weight, not by volume. This means that the fullness of the packaging can vary depending on the density of the product. For instance, if you order 10 grams each of Sprinkle A and Sprinkle B, you may notice that the bag of Sprinkle B appears less full. This is because Sprinkle B has a higher density, so less product is needed to reach the same weight. To verify, you can weigh the products yourself

Yes we do, Click for our Refund Policy.

Yes, it is possible for colors from sprinkles, beads, slica sand and bingsu to bleed. For slime usage of our sprinkles, beads glitter, silica sand, and bingsu. There may be color bleed resulting in your slime (clear slime or otherwise) bleeding the product's color into your slime or other creations.

PLAYCODE3 30% Off Super Friday Sale is on the last Friday of the month. Subscribe to our newsletter to receive the discount code and be reminded of the sale. Below is a list of dates of all Super Fridays for year, 2024

January - 26th
February - 23th
March - 29st
April - 26th
May - 31th
June - 28th
July - 26th
August - 30th
September - 27th
October - 25th
November - 29th (also Black Friday): Same 30% discount!
December - 27th

You only see some of your orders because you likely use two email addresses; our system will periodically merge accounts with the same name and address using the last email when ordering. Please make sure you use just one email when ordering from our website; doing so will ensure the following; 

You will remain on our discount distribution list to receive discount codes. 

You will be able to review all your orders, and 

We will be able to better support you on requests or issues.

Also, just so you know, all emails come from contact@playcode3.com or playcode3@playcode3.com, so check your SPAM/JUNK email folders for our emails and then mark them as NOT SPAM/JUNK.

We're delighted you're here and asked that question! At PLAYCODE3.COM, we're more than just a store; we're your ultimate crafting destination. With a vast and ever-expanding range of both physical and soon, digital products, we aim to be your go-to for all crafting needs. Our commitment to innovation, variety, and quality makes us the perfect choice for shoppers looking for everything in one place. Join us and discover why there's no need to shop anywhere else. Here's what sets us apart:

• Savings & Shipping Bonanza with Auto-Discounts, and Holiday Specials: Experience automatic discounts at checkout with 5% off orders over $45.00, 10% off over $60.00, and 15% off over $120.00. Enjoy free standard shipping on orders above $35.00. Plus, celebrate big with our holiday sales: Super Friday Sale 30% off on the last Friday of every month, Valentine's Day 20% off, Easter 20% off, 4th of July 20% off, Halloween 20% off, Black Friday 30% off, and Christmas 20% off.
• Personalized Account: Review your orders and update address information anytime.
• Save For Later List: Save items for later, especially handy for upcoming sales.
• Frequently Bought Together: Discover product pairings to complement your purchases.
• Product Recommendations: Find exactly what you're looking for with our "Product Related To" suggestions.
• Transparent Product Catalog: Access up-to-date information including recent purchases, new arrivals, top sellers, and more.
• Free Shipping: Enjoy free standard shipping on orders over $35. No coupon needed, just select "Standard" at checkout.
• Skip the Line: Fast-track your order with our exclusive priority service.
• Back in Stock Alerts: Be the first to know when popular items are restocked.
• Push Notifications: Stay updated on new arrivals and exclusive offers.
• Competitive Pricing: Daily deals, volume discounts, and special promotions.
• Informative Newsletter: Get the latest on sales and promotions without the spam.
• Advanced Search Options: Locate items effortlessly with our search engine, filters, and tags.
• Comprehensive FAQ: Regularly updated to address your queries.
• 24-Hour Response Chat Support: Combining automated assistance for general inquiries with real-person support for more specific needs.
• Detailed Product Descriptions: Stay informed on all product updates.
• Customer Feedback: Share your opinions to help us improve.
• Secure Checkout: Your transactions are safe with our advanced encryption.
• Affiliate Program: Earn up to 8% commission on referrals, with payout options.
• Interest-Free Payments: Split purchases over $50 into 4 payments without interest or credit impact.
• Shipping Protection: Optional coverage for peace of mind against damage, theft, or loss.
• Local Delivery: Free delivery within a 24-mile radius of our NY location, usually within 24 hours ($35.00 minium orders).

In order to supply the most economical shipping cost, provide the most accurate shipping time estimation, and ensure the quickest delivery, we do the following throughout our shipping process.

• Analyze the item size and weight.
• Estimate the cost based on dimensional weight and freight class.
• Calculate the cost of packing material.
• Factor in the cost of insurance. 
• Consider the cost of additional services such as express shipping, same-day delivery, etc.
• Research the available shipping carriers and compare the rates.
• Use a shipping cost calculator to determine the final shipping cost estimate. 
• Adjust the shipping cost estimate based on the order volume and frequency of shipments.

We offer both volume discounts and discount codes to our customers. When you reach the checkout page, our system automatically applies the volume discount if it offers a better discount than any discount code you may enter at checkout or visa versa. This ensures that you always receive the best value possible.

Yes, we offer bulk pricing for our crafting supplies at PLAYCODE3 LLC. Our discounts are based on the quantity of items purchased, so you save more as you buy more. These discounts are automatically added at checkout. Here's a breakdown of our volume discounts:

- 5% off when your order reaches $45.
- 10% off when your order reaches $60.
- 15% off when your order reaches $120 or more.

For more detailed information on how these discounts apply, please visit our discounts and promotions page at https://playcode3.com/pages/discounts-and-promotions 

Take advantage of these savings and stock up on your favorite crafting supplies.

Understanding Multiple Tracking Numbers 

Items in your order may originate from different warehouses, resulting in multiple tracking numbers. Each packing slip only lists the items shipped from that particular warehouse. Rest assured, your other items are on the way in a separate package with its own tracking number and itemized packing slip.

At PLAYCODE3, we understand that shipping costs can be a concern, especially for smaller items. Here’s a brief explanation to help clarify our shipping policy:

- Shipping Rates: Our shipping rates are determined based on carrier rates and delivery location. For instance, shipping a lightweight item (around 20 grams) from our base in New York to any state in the USA via USPS or UPS typically costs between $5 to $7. This is a standard rate applied regardless of the item's size or weight.

- Free Shipping on Larger Orders: To offer better value, we provide free shipping for orders over $35. This means when you order multiple items or one item valued at $35 or more, you save on the shipping cost entirely.

- Our Pricing Policy: Some sellers might include the cost of shipping in their product prices to offer 'free' shipping. However, at PLAYCODE3, we believe in transparent pricing. We prefer to keep our product prices and shipping costs separate to ensure fairness and clarity for our customers. This means the price you see for an item is solely for the item itself, without hidden shipping fees added. 

We understand how disappointing it can be to find out your order has been canceled, and we're here to provide clarity on this matter. For the security and protection of our customers, we have implemented a stringent review process for all orders. This process includes flagging and automatically canceling orders that are identified as medium or high risk based on certain criteria.

Please note that this precaution is in place to safeguard against fraudulent transactions and ensure the security of all transactions on our website. While our system is designed to protect our customers, we recognize that it is not infallible and may occasionally flag genuine orders.

If your order was canceled and you believe this was a mistake, we sincerely apologize for any inconvenience caused. We encourage you to contact us immediately by replying to the cancellation email or by emailing us at contact@playcode3.com. Our dedicated team will promptly review your case and assist in resolving any issues.

Your understanding and cooperation are greatly appreciated as we strive to maintain a safe and trustworthy shopping environment for all our customers. Thank you for your patience and for choosing to shop with us.

At PLAYCODE3 LLC, we understand that receiving a product that doesn't meet your size expectations can be disappointing. To help prevent this, we provide detailed size information in each product description, accompanied by images with rulers and an American quarter for accurate size reference. Here's what you can do if the size of the product is not as you expected:

1. Review the Product Description: Please revisit the product listing and review the size details provided. This will help confirm whether there was a discrepancy between the product received and the description provided.

2. Check Your Order Details: Ensure that the product you received matches the size you ordered. Sometimes, a simple mix-up in ordering can lead to receiving a product of a different size.

3. Contact Us Promptly: If you believe there is a genuine discrepancy between the product received and our detailed description, please contact us immediately. We are committed to resolving any issues and ensuring your satisfaction.

4. Understand Our Policy: Please note, as part of our PLAYCODE3 Just as Described Policy, we request customers to thoroughly review all product descriptions and visual aids before purchase. We cannot accommodate refunds or returns for size-related discrepancies that are clearly detailed in our product descriptions.

5. Future Purchases: For future purchases, we encourage you to take advantage of the detailed information and visual aids provided. This will help ensure that the product you receive meets your expectations and needs.

Your satisfaction is our top priority. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team.

Noticed the new orange pop-up on our site? That's our new referral indicator! When you shop using an affiliate link, this friendly badge displays the name of the affiliate who referred you. Curious about how you can earn up to 8% commission as an affiliate? Whether you're interested in joining our network or just shopping, this feature makes it easy to see who's guiding your shopping experience. Learn more and possibly join our affiliate program here: Become a PLAYCODE3 Affiliate.

referral pop-up example:

At PLAYCODE3 LLC, we prioritize the security and convenience of our customers. To enhance our checkout security, we have introduced an email verification step. Here's how it benefits you:

1. One-Time Login: Once you enter your email address and verify it with the 6-code PIN we send, you won't need to go through this step again for future purchases. This one-time login ensures a faster and more secure checkout experience.

2. Account Management: With your email verified, you gain access to a personalized account dashboard. Here, you can view all your orders, create and manage a save for later list, easily update your shipping address, and more.

3. Enhanced Security: This additional step significantly boosts the security of your transactions. It safeguards your account against unauthorized access and fraudulent activities, ensuring that only you can make purchases and access your account details.

4. Future Features: Your verified account also prepares you for exciting future features we plan to roll out, designed to enhance your shopping experience with us.

We understand this is an additional step, but it's a crucial one for enhancing your security and shopping experience. You'll receive important updates regarding your orders and be the first to know about new features and offers.

For more detailed information on our enhanced checkout process and international ordering policies, please visit our [Secure Checkout and International Ordering Information] page.

If you have any questions or need assistance, please contact us at contact@playcode3.com. Your safety and satisfaction are our top priorities. Thank you for your understanding and cooperation in maintaining a secure shopping environment.